When connecting to a group voice chat/voice call/video call, it is not possible to hear anyone and other participants are unable to hear you. Voice/video messages work without any issues.
Steps to reproduce
Join any group voice chat/voice call/video call
Listen. Then unmute yourself and say something.
Current result
You will not be able to hear anything. If you unmute yourself and say something, you will not be heard.
Expected result
You are able to hear other participants and they are able to hear you.
We need help
We'd appreciate if you all test if there are differences between in audio call quality in beta 2.5.4.
That one with number +42479? Usually, they don't respond me
T
Tomislav
Still not fixed on 2.5.2
Admin Dog
If you still have the issue from last beta 2.5.2, please contact our support to better investigate the issue.
Please, reach our support chat by going to Settings > Ask a question (or Help). Then select “Skip and proceed to volunteers” using the bot’s buttons and send a #bug_tracker with No audio in calls, video calls and group voice ... #757 to the chat or #c751_20. Our volunteers will be in touch shortly.
m
maggot
i found one thing - i was running discord call and joined to voice chat in telegram, and whoa - it works! it is looks like when Windows open sound stream for your device telegram can recognize it. after that i stopped discord call, left tg voice chat and reconnect to tg voice chat again - nothing, it is not working. and again - i made a discord call, joined to voice chat in tg and it works! strage behavior =\
Can you check if there are any differences in call audio quality when changing the "call audio backend" option from Settings > Advanced > Calls Settings? You can have: - OpenAL; - WebRTC ADM; - WebRTC ADM2.
We would appreciate if you all test if there are differences between in audio call quality, using different options, and if the OpenAL one has any problems.
Feel free to send here your feedback, and/or contact the support volunteer, adding these info in your message: #c757 and https://bugs.telegram.org/c/757/29.
Log in here to report bugs or suggest features. Please enter your phone number in the international format and we will send a confirmation message to your account via Telegram.
Please, reach our support chat by going to Settings > Ask a question (or Help). Then select “Skip and proceed to volunteers” using the bot’s buttons and send a #bug_tracker with No audio in calls, video calls and group voice ... #757 to the chat or #c751_20. Our volunteers will be in touch shortly.
Can you check if there are any differences in call audio quality when changing the "call audio backend" option from Settings > Advanced > Calls Settings? You can have:
- OpenAL;
- WebRTC ADM;
- WebRTC ADM2.
WebRTC ADM2 is available only for Windows OS.
Beta is available on GitHub only at the moment: https://github.com/telegramdesktop/tdesktop/releases/tag/v2.5.4
We would appreciate if you all test if there are differences between in audio call quality, using different options, and if the OpenAL one has any problems.
Feel free to send here your feedback, and/or contact the support volunteer, adding these info in your message: #c757 and https://bugs.telegram.org/c/757/29.