When connecting to a group voice chat/voice call/video call, it is not possible to hear anyone and other participants are unable to hear you. Voice/video messages work without any issues.
Steps to reproduce
Join any group voice chat/voice call/video call
Listen. Then unmute yourself and say something.
Current result
You will not be able to hear anything. If you unmute yourself and say something, you will not be heard.
Expected result
You are able to hear other participants and they are able to hear you.
We need help
We'd appreciate if you all test if there are differences between in audio call quality in beta 2.5.4.
I can hear everybody in voice chat, but chat participants can't hear me
Admin Dog
Hello! The devs have made some changes and we want you to try the beta-version, kindly open Settings > Advanced > enable 'Install beta versions'. The app will download v2.5.2, kindly check if the issue is no longer reproducible for you on that build.
Please let us know in reply to this comment. Thanks!
Hello! I've updated to v2.5.2 and tested voice calls on 2 different computers (both Win 10 Pro x64) with 2 different headsets. The problem is gone, audio works fine in both one-on-one voice calls and video calls. Thank you!
The other problem i have is with my new phone, every other app works but when i tried calling on telegram all other party hears is beeeeeeeeeeeeeeeeeeeeeeeeep. Do you have any idea why it could be? Thanks
That one with number +42479? Usually, they don't respond me
T
Tomislav
Still not fixed on 2.5.2
Admin Dog
If you still have the issue from last beta 2.5.2, please contact our support to better investigate the issue.
Please, reach our support chat by going to Settings > Ask a question (or Help). Then select “Skip and proceed to volunteers” using the bot’s buttons and send a #bug_tracker with No audio in calls, video calls and group voice ... #757 to the chat or #c751_20. Our volunteers will be in touch shortly.
Log in here to report bugs or suggest features. Please enter your phone number in the international format and we will send a confirmation message to your account via Telegram.
Please let us know in reply to this comment. Thanks!
doesn't want to react to my voice.
The other problem i have is with my new phone, every other app works but when i tried calling on telegram all other party hears is beeeeeeeeeeeeeeeeeeeeeeeeep. Do you have any idea why it could be? Thanks
Please, reach our support chat by going to Settings > Ask a question (or Help). Then select “Skip and proceed to volunteers” using the bot’s buttons and send a #bug_tracker with No audio in calls, video calls and group voice ... #757 to the chat or #c751_20. Our volunteers will be in touch shortly.