My Telegram account cannot find or open profiles of users who do not have a username.
The problem affects multiple users, not one contact.
Other Telegram accounts can find/open the same users by the same phone numbers, but my account cannot.
Important details:
SpamBot shows no restrictions on my account.If someone forwards me a chat/message from such a user, I still cannot open the profile.This happens specifically with users who have no username.I already checked app version, contact sync, number format, and basic troubleshooting.
This looks like an account-specific/server-side issue with phone-number-based profile resolution or contact mapping.
Please investigate my account.
Steps to reproduce
Scenario 1: search by phone number
Open Telegram with my account.Use a phone number of a person who has an active Telegram account and no username.Save the number in contacts in international format.Open Telegram and sync contacts.Search for this contact in Telegram.
Expected result:
Telegram should detect the existing account and show/open the profile.
Actual result:
Telegram says the user does not exist or does not show/open the profile.
Scenario 2: forwarded chat/message
Ask another Telegram user to open a chat with the same person.Ask them to forward a message from that person to me.Open the forwarded message/chat and tap on the profile.
Expected result:
The profile should open.
Actual result:
The profile still does not open on my account.
Additional information:
Other Telegram users can find/open the same account.SpamBot says my account has no restrictions.This issue affects multiple accounts without usernames, not just one specific user.
Device info
Telegram iOS 12.6.3 (32738), iPhone 16 Pro Max, 26.4.1
I tried to open the Telegram volunteers link you provided, and this is what the system shows me again — see the attached screenshot. I’m also attaching a screenshot as an example of how a Telegram profile normally opens when accessing a phone number link or simply tapping on a number on my friend’s device, and how the same link results in an error for me. It says: “Sorry, this user doesn’t seem to exist.” — see attachment. Previously, I contacted Telegram support (the volunteers) directly through the app and sent them a message, but they haven’t responded for over two months. That’s why I decided to submit a request here. Please help me resolve this issue.
I am experiencing the same problem again: when I click on or try to open a user profile by phone number, the profile does not appear. It is exactly the same error that happened before. I have not violated any rules, I only use the official Telegram app, and I do not understand why this same issue has happened again.
I also wrote about this to “Volunteer Support” and attached the “log to file” just as they previously requested, but “Volunteer Support” has not replied to me for 5 days and has not even read my message.
I’m also attaching a screenshot as an example of how a Telegram profile normally opens when accessing a phone number link or simply tapping on a number on my friend’s device, and how the same link results in an error for me. It says: “Sorry, this user doesn’t seem to exist.” — see attachment.
Previously, I contacted Telegram support (the volunteers) directly through the app and sent them a message, but they haven’t responded for over two months. That’s why I decided to submit a request here.
Please help me resolve this issue.
I am experiencing the same problem again: when I click on or try to open a user profile by phone number, the profile does not appear. It is exactly the same error that happened before. I have not violated any rules, I only use the official Telegram app, and I do not understand why this same issue has happened again.
I also wrote about this to “Volunteer Support” and attached the “log to file” just as they previously requested, but “Volunteer Support” has not replied to me for 5 days and has not even read my message.
Please help me resolve this issue.