Bugs and Suggestions

Can you please also collect and share the app logs?

Open Telegram settings.

Scroll to the bottom and long-press "Telegram for Android". Then release and long-press again. A debug menu page will appear. Select "Enable logging". Close the app. Reopen the app. Reproduce the problem and remember the time (when the app is stuck on updating / connecting) Open Telegram settings, scroll to the bottom and select "Send logs".

אנה טרכטנברגOct 16

Thank you for your instructions. However, the problem has disappeared for the time being, as it did on a previous occasion.

As I understand it, enabling logging now would not provide any information about an error that occurred earlier. And since the problem is intermittent, I have no way of reproducing it on demand.

Also, your instructions refer to the app being stuck on "updating" or "connecting", which has nothing to do with the issue I reported. My problem concerns Telegram incorrectly applying the caption length limit despite my active Premium subscription.

Could you please explain how I am supposed to collect useful logs under these circumstances? Is there any way to investigate the error that has already occurred?

You may keep logs enabled , and collect/share them if the issue arises again. Unfortunately it‘s Impossible to investigate without detailed logs

Thank you for your response.

Since this bug occurs rarely and unpredictably, I may have to keep logging enabled for weeks or even months before it happens again.

I am concerned about the impact of continuous logging on my device's storage and performance.

Could you please clarify:

1. Does Telegram automatically delete or rotate old log files?
2. Is there a maximum size limit for accumulated logs?
3. How much storage space could continuous logging consume over several months?
4. Is it safe and advisable to leave logging enabled indefinitely?

I would appreciate some clarification before enabling a feature that may need to run for an extended period.

Thank you.

This will not cause any type of negative impact

Thank you for your reply. I will try to follow your recommendation.

However, I must point out that, despite our exchange, I have received no practical assistance with the problem I reported. The issue remains unresolved, and I am being asked to undertake an indefinite period of technical monitoring without any clear prospect of a solution.

I appreciate your responses, but I cannot say that this support experience has been helpful or satisfactory.

As mentioned in the previous messages, more details are required to investigate the issue. If you’re not able to reproduce the issue, it’s hard to understand its cause. As soon as logs will be available, it will be possible to check the cause.

אנה טרכטנברגOct 17

Telegram Premium bug has returned — active subscription not recognized

The same bug has returned. I have an active Telegram Premium subscription, paid through April 23, 2027, but Telegram once again tells me that I need Premium when I try to edit an already published channel post.

This time I attempted an absolutely trivial correction in a photo caption: changing “six pines” to “Six Pines” — capitalization only, with no increase in the number of characters.

Telegram refused to save the edit and displayed the Premium requirement again.

The problem is not the correction itself. The problem is that Telegram is demanding a Premium subscription from someone who already has one.

I previously reported this bug. It temporarily disappeared, but has now returned.

Please investigate why my active Premium subscription is not being correctly recognized when editing published photo captions. I should not have to repeatedly report the same malfunction, especially in a service I am paying for.

Admin DogOct 17

Have enabled and collected the logs as mentioned in the previous comments?

No, I haven't. I don't understand how to enable and collect the logs, or why I need to do this. Could you please explain the procedure step by step?

Scroll to the bottom and long-press "Telegram for Android". Then release and long-press again. A debug menu page will appear. Select "Enable logging". Close the app. Reopen the app. Wait until the issue occurs again. Try to remember the time it happens. Then Open Telegram settings, go back to the debug menu and select "Send logs". You can upload them to some cloud service and provide a sharing link

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