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Missing parts of message history
Richmond, Feb 15, 2022 at 01:42, edited
Last reproduced in 10.6.2.4283
OpenIssueAndroid

Your help needed: The team needs help with app's logs.

Messages are missing on mobile but visible on Telegram Web and Desktop. Notifications of new messages are received, but messages don't appear in the chat.

Steps to reproduce

  1. Run Telegram web or Desktop
  2. Send a message to someone via mobile
  3. Close and open Telegram on mobile
  4. Message sent to the person on mobile is missing but visible on web

Temporary workaround

Use Clear Local Database in Data & Storage settings > Storage Usage


Device info

Telegram Android 8.5.2 (25637), OnePlus OnePlus 9 Pro 5G, 12 S? (31)

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Comments67
Show 9 more comments
𝕓𝕠𝟙𝟚𝟛 Jul 1, 2022
Suggested workaround: install Telegram web (web.telegram.org) as a webapp. Way better than checking every time a second device.
Sleek Skunk Jul 7, 2022
ᴇᴜɢᴇɴᴇ ᴍɪ
Telegram is not free anymore. Some people have subscribed for paid plan to support the development process. This is why I call it unacceptable. I tried to contanct support several times, I've sent them logs – no response and no fix.
Telegram Support is handled by volunteers, and they get many requests every minute. I'm sure the bug is under investigation by the team.
N
November F 🍿 Jul 8, 2022
𝕓𝕠𝟙𝟚𝟛
Same situation as of v8.8.4 (2711), same device as before. Chat list not loading for the premium account and the app can't be used at all in this situation. Other accounts (non premium) work properly. Other apps work properly, too. It's not an internet connection issue.
Please report it as a separate issue.
The symptoms of chat list not loading are different than those of sparsely missing messages,
and chat list not loading problem can occur immediately upon login, instead of later overtime after using the app for a while.
𝕓𝕠𝟙𝟚𝟛 Jul 8, 2022
November F 🍿
Please report it as a separate issue. The symptoms of chat list not loading are different than those of sparsely missing messages, and chat list not loading problem can occur immediately upon login, instead of later overtime after using the app for a while.
Thanks for the suggestion. I already reported everything in a separate card. Upon further investigation, a member of TSF suggested checking this one instead and deleted mine.
Admin Dog Jul 8, 2022
ᴇᴜɢᴇɴᴇ ᴍɪ
Telegram is not free anymore. Some people have subscribed for paid plan to support the development process. This is why I call it unacceptable. I tried to contanct support several times, I've sent them logs – no response and no fix.
Telegram remains free for who does not want to support it.
N
November F 🍿 Jul 8, 2022
𝕓𝕠𝟙𝟚𝟛
Thanks for the suggestion. I already reported everything in a separate card. Upon further investigation, a member of TSF suggested checking this one instead and deleted mine.
Why ? These are two separate issues, it doesn't make any sense to delete that card.
Did they TSF give you any explanation ?
Admin Dog Jul 8, 2022
𝕓𝕠𝟙𝟚𝟛
Thanks for the suggestion. I already reported everything in a separate card. Upon further investigation, a member of TSF suggested checking this one instead and deleted mine.
We have no trace of any card created by you, for Android app issue that has been deleted by Telegram Team. You are maybe confusing what happened.

Please all, let's maintain the comments on topic, thanks.
𝕓𝕠𝟙𝟚𝟛 Jul 8, 2022
Hi, I completely agree on keeping the comments on topic, on the other hand I feel impelled to explain the situation since it seems there is a misunderstanding here. The fact that a card was deleted and you have no record of that is worrysome to be honest.
A member of the Telegram Team deleted my original card and told me to follow this one instead (see screenshot attached).
My original card was this one: bugs.telegram.org/c/18340, which is now deleted.
My main problem regarded message history lacking a few messages here and there. A secondary problem that sometimes appeared was the "All" chat list not loading, but after talking with Telegram Support via chat I've been told that it was a secondary problem emerged from the main one, and it seems reasonable to me. If you don't agree with how the situation was handled you should resolve this internally, since all I did was following instructions from TSF. If you need more info you can contact me in DM, since I don't want to flood this comment section more than we already did. Thanks.
Admin Dog Jul 8, 2022
𝕓𝕠𝟙𝟚𝟛
Hi, I completely agree on keeping the comments on topic, on the other hand I feel impelled to explain the situation since it seems there is a misunderstanding here. The fact that a card was deleted and you have no record of that is worrysome to be honest. A member of the Telegram Team deleted my original card and told me to follow this one instead (see screenshot attached). My original card was this one: bugs.telegram.org/c/18340, which is now deleted. My main problem regarded message history lacking a few messages here and there. A secondary problem that sometimes appeared was the "All" chat list not loading, but after talking with Telegram Support via chat I've been told that it was a secondary problem emerged from the main one, and it seems reasonable to me. If you don't agree with how the situation was handled you should resolve this internally, since all I did was following instructions from TSF. If you need more info you can contact me in DM, since I don't want to flood this comment section more than we already did. Thanks.
Thanks, we confirm that http://bugs.telegram.org/c/18340 is a deleted card, but the card has not been created by your account "𝕓𝕠𝟙𝟚𝟛". So we said that.

The mentioned card (https://bugs.telegram.org/c/18340) was titled as «Can't recieve messages on my android app, but in web version everything is alright». This issue is covered by the card we are commenting (https://bugs.telegram.org/c/14753).

About the secondary issue ("All" chat list not loading): it's a differente issue behaviour. Even if the current card's issue is related somehow to the secondary issue, it's better to maintain a separated card, if it does not exist already.
Kirill Jul 16, 2022
Just deleted and installed telegram as workaround, it works
Mike Jul 16, 2022
Kirill
Just deleted and installed telegram as workaround, it works
Unfortunatly it doesnt work for me. Tryed to delete and install several times, but nothing just happened.
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