I propose that there should be a mandatory policy for providing clear evidence and reasons whenever a user's account is restricted, whether through manual review or automated systems. This policy should include a detailed report accessible to the affected user, outlining the specific reasons and evidence for the restriction. This approach would promote transparency, build trust in the platform's moderation system, and ensure users are treated fairly and with respect to their digital rights. Implementing such a policy would greatly improve user experience and the platform's credibility.
I'd like to bring to attention an ongoing issue related to this suggestion: It's been over 15 days since Nov 20 without any response from recover@telegram.org or volunteer support. This lack of communication underscores the need for the proposed policy on transparent and timely responses. Many users, including myself, experience prolonged waiting times with no updates, which can be frustrating and detrimental to user experience. Addressing this issue would not only aid in individual cases but also strengthen the platform's overall credibility and user trust.
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